Last updated: 2026
At House of Khaza, we want you to be satisfied with your purchase. This Refund and Return Policy explains your rights and how returns are handled when purchasing from our website.
Your Right to Cancel
Under the Consumer Contracts Regulations 2013, customers in the United Kingdom have the right to cancel their order within 14 days of receiving the goods without giving any reason.
To exercise this right, you must notify us within 14 days of receiving your item.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
• Items must be unused and in original condition
• All original tags must remain attached
• Items must be returned in their original packaging
• Items must not show signs of wear, damage, or alteration
House of Khaza reserves the right to refuse returns that do not meet these conditions.
How to Request a Return
To request a return, please contact us with your order details.
Email:
info@houseofkhaza.com
Please include:
• Your order number
• The item you wish to return
• The reason for the return
Once your return request is approved, we will provide instructions for returning the item.
Refunds
After receiving and inspecting the returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider.
Return Shipping
Customers are responsible for the cost of returning items unless the item received is damaged, defective, or incorrect.
We recommend using a tracked shipping service when returning items.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately so we can resolve the issue.
Non-Returnable Items
Certain items may not be eligible for return for hygiene reasons or supplier restrictions.
Authenticity Guarantee
All products sold by House of Khaza are sourced from trusted European suppliers and are guaranteed to be authentic.
House of Khaza operates as an independent reseller and is not affiliated with or endorsed by the brands displayed on this website.
Contact
For return enquiries please contact:
House of Khaza
Independent Online Fashion Retailer
https://houseofkhaza.com
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